You may have noticed that a couple of recent Lean Leadership posts have been illustrated public examples where someone tried to fix a problem but did not really get to the root cause. While those well-intended people working on these issues probably were not thinking in terms of Root Cause Analysis, the results illustrate what can happen when a team fails to identify the root cause.
I intend to post a follow up discussion to C’mon! Fix it Right & C’mon, Man! Let’s Get it Right. In the mean time, there is a LinkedIn discussion that you might find interesting. It’s in the Lean Learning Center group and you can see it by clicking here.
What issues have you seen when a team misses the mark with their 5-Why Root Cause Analysis?