It’s a cold and rainy morning as John, a new Production Manager, is driving to the plant. He implemented a new procedure yesterday and he wants to follow-up with his team to ensure everything is going as planned. It’s an important change since it should resolve a nagging quality issue. John is hit with a major issue as soon as he walks in the front door. Before he knows it, it’s been a 12 hour day and John all but forgot about following up on the new procedure. That’s OK, follow-up will wait until tomorrow, right? When John finally gets around to asking his operators about the procedure, he finds that they are not following it at all and each operator seems to be doing his own thing. Sound familiar?
…. I am guest blogging today at My Flexible Pencil. You are invited to read the rest of this post and to check out some other interesting bloggers there.