So What is a DMAIC Anyway? Part 2

You remember John, our Production Manager.  He’s having a good day until the Quality Manager bursts into his office: “John, I can’t believe that your operators don’t know how to put a seal on a jar.  Everything you made last night is on hold.  First shift found it when they did their quality check this morning.”

John replies, “What went wrong this time? Just when I thought I could get some work done today.”  John and his team have been down this road before.  This time, they need to make sustainable improvements.  “Hey, Steve.  Why don’t we do a DMAIC to solve this seal issue once and for all?”

We have already begun to explain the DMAIC process in So What is a DMAIC Anyway? and will continue in more detail today.  The DMAIC process consists of the following steps:

  1. Define: Set SMART goals for the project.  Quantify the project benefits.  Train participants.
  2. Measure: Map the process.  Collect and analyze pertinent data.
  3. Analyze: Create a Fishbone / Cause-Effect Diagram.  Conduct a thorough Five-Why Analysis and compile a Root Cause Theory.  Develop tentative countermeasures.
  4. Improve: Determine what to change.  Develop a plan.  Test your theory.  Analyze the results.
  5. Control: Conduct risk assessment.  Implement systems to support the changes.  Look for opportunities to implement the same improvement in other areas of your business.

What are the nagging issues in your organization?  Do you need a proven method to bring sustainable improvements?  Proper use of the DMAIC Process will identify the root causes, countermeasures, and changes needed to bring sustainable bottom line results to your organization.

Go to So What is a DMAIC Anyway? and 5 Reasons You Need to Do a DMAIC to learn more.  Look here for more on SMART Goals


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About Christian Paulsen

Christian Paulsen is an Executive Consultant with 20 years of Lean Manufacturing. Chris adds value to organizations by driving process improvement and bottom line savings. Chris intends to help others by sharing the lessons learned after a quarter century of operational leadership, marriage, parenting, and even longer as a Cubs fan. Your comments on this blog are welcome. You can also connect with Chris via LinnkedIn, Twitter, and Facebook in the right sidebar. Chris welcomes your comments. Christian's professional services are available by contacting him through LinkedIn (right side bar)
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3 Responses to So What is a DMAIC Anyway? Part 2

  1. Being a “solepreneur”, I don’t find a use for tools like fishbone charts and cause-effect diagrams but the 5-steps (Define, Measure, Analyze, Improve and Control) are just as necessary and valuable to me today as they were when I was a little cog in a big wheel. 🙂

    Thanks for explaining the DMAIC process in such a simple way.

  2. Pingback: Many Lean Manufacturing Consultants need to Understand DMAIC Learn Now

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